FAQs

 

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Art Work & Decoration


What file format do I need to send?

We can have nearly all artwork recreated or digitized where necessary. While vector files are always preferred, we accept all the following artwork formats: .ai, .pdf, .eps, .tiff, .jpg, .jpeg, .bmp, .png, .doc, .docx, .ppt, and .pptx.

The resolution should be a minimum of 300 DPI at print size.

 

What if I want to use a previous artwork design?

No problem - We can do that! You can use previous artwork at no charge. If you have ordered with us in the past, you do not need to send it to us, we keep the files for you! Simply reference your previous work order number in your invoice. 

 

What are the sizing for decorations?

Screen-Printing: The maximum screen print size for a design varies depending on the garment and decoration location. For example, a unisex adult shirt maximum print size is 13” wide x 18” height.

Transfer: The maximum transfer print size for a design varies depending on the garment and decoration location. For example, a unisex adult shirt maximum print size is 8.5” wide x 11” height.

Embroidery: Let us know the size of the custom embroidered logo design you would like. Please do keep in mind that we do have some limitations in sizing. With custom embroidery, the price is based on the size of the logo (the number of stitches in the logo), but we can always determine this once we see the actual design.

Our custom embroidery quotes are on a 15,000-stitch count which cover most custom embroidered logos on the left chest or sleeve of our garments such as custom jackets or golf shirts. For a full front or full back logo location, we base our quotes on a 30,000-stitch count. Additional charges may apply if your logo exceeds the stitch count limit.

 

Can I bring in my own items to have decorated?

Absolutely! If we can imprint it the way you want, without compromising the garment, we would be happy to.

However, we do strongly recommend to decorate on apparels we carry given our confidence in our product offerings and us managing the risk of damaging the apparel itself.

 

Product & Sizing


What brands do you offer?

At Custom-Embroid & Promos we over offers dozens of brands to suit every budget and style. Some of our brand partners include: Nike, North Face, New Era, Stormtech, Gildan, Adidas, Champion, Penquin, Yupoong, DryFrame and many MORE!

 

How do I know a product will fit me?

Most of our products have size charts available. If you do not see a sizing chart for the product you are interested in, please send an email to info@custom-embroid.com to request one. Please note that size charts can vary by 1”.

 

Pricing


How do you determine pricing?

For garments the pricing is based on the type of garment you are looking to order, the quantity of garments, and the decoration method you have selected.

The price of printing is based on the number of print locations. Prices may vary with the number of colours in your design.

The price of embroidery is based on the number of embroidery locations and the size of each logo. Embroidery pricing is not based on the number of colours, but rather the number of stitches in each logo or design. Our quotes are based on a standard count of 15,000 stitches. Adjustments to quotes will be made for larger stitch counts.

For promotion items the pricing is based on the type of item you are looking to order, the quantity, and the decoration (set up) method you have selected.

 

Shipping & Delivery


Shipping

Free Shipping for Apparels across Ontario for purchases $500+ (pre-tax)

 

Ordering


How do I get a quote?

Send us “Request a Quote”. The more detailed you can be with your request, the faster we will be able to provide you with an accurate quote.

 

What is the minimum number of items I can order?

It can be as low as one* for all your custom decorated apparels. We offer flexibility for your apparel and decoration selection. We understand not everyone can commit to large minimum quantities, and as a family business, below is our commitment on helping you save to help your business grow:

For Apparels & Bags:

Low Minimum Quantities:

Ask us about our Low minimum Quantity. You are able to select combinations (mix and match) of apparels from our selections. Connect with us at 647.529.3475 or info@custom-embroid.com

*An Example of an Embroidery combination: 1 Jacket, 2 Hoodies, 2 T-shirts, 1 Hat, 3 Polos. SO MANY COMBINATIONS to CHOOSE FROM!

* An Example of Screen Printing or Direct To Fabric transfers combination: 4 T-shirts, 3 Hoodies, 2 sweatshirts, 3 Long Sleeves. SO MANY COMBINATIONS to CHOOSE FROM!

 

Do you require a deposit?

We do ask for a 50% deposit on all orders at the time of ordering with the balance being due upon pick up/delivery.

 

Do you Price Match?

Yes, we do! If you have a written quote from a local supplier, we’re happy to match it. It does, of course, have to be the same product, quantity and imprint type and location.

 

What Forms of Payment Do You Accept?

E-Transfer, Cash, Cheque.

Coming soon: Debit, Visa, Mastercard, AMEX

 

Do you offer payment terms?

Unfortunately, we are not able to offer terms to our customers at this time. 

 

How to care for your Custom Apparel


Screen Printed Apparels

We recommend washing screen-printed apparel in machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors & fabrics.

Avoid bleach as it will discolour the dyes and fabric threads used in screen-printing. Hang or flat dry the garment. Do not iron the print. Instead, use cool iron setting or iron the garment inside out.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting. Also, refer to the manufacturer label carefully for additional care.

 

Embroidered apparel

Clothing:

We recommend washing embroidered apparel in machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Non-chlorine is a safer option to increase the wearability of your garment. You may tumble dry in cool dry-setting. Embroidered clothing can also be dry-cleaned.

If the garment needs ironing, we recommend doing so inside-out, preferably between two pieces of cloth. Do not wet embroidery before ironing or use a steam iron, as it will compromise your clothing. Also, refer to the manufacturer label carefully for additional care.

Hats, Bags & Jackets*: 

Embroidered hats, bags/backpacks and jackets* can be wiped clean with a damp cloth in the areas needed. Hats can be hand-washed cold if necessary.

Typically, hats, backpacks and jackets cannot be machine-washed, bleached, tumble-dried, ironed, and dry-cleaned. *Also, refer to the manufacturer label carefully for additional care.

Sublimation:

Sublimated apparels/garments such as blankets, towels etc., can be machine-washed cold with like colors.  Do not use bleach and do not dry-clean. For best results, hang-dry. However, you can tumble-dry in low cycle.

Sublimated promotional items such as lanyards, phone cases etc. Once detached, to clean add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub in circular motion. Let the promotional item air-dry at room temperature.

 

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